BISP 938 Error During 13500 Payment Receiving
BISP 938 Error During 13500 Payment Receiving: The June 2025 disbursement of the ₨13,500 quarterly payment by the BISP has brought relief to thousands of deserving women. However, many beneficiaries, especially in rural areas, have encountered a common problem the BISP 938 error This error prevents withdrawal of funds due to issues during biometric verification, causing confusion and worry among recipients. It is important to understand that this error is a technical issue and does not mean your payment is canceled or that you are disqualified.
With the government actively working to resolve these issues, beneficiaries need to be informed about why the error occurs and how to address it promptly. This article explains the root causes of the BISP 938 error and provides step-by-step solutions to ensure you receive your rightful financial aid without unnecessary delays.
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BISP 938 Error Quick Fix Guide
| Issue | Cause | Solution |
|---|---|---|
| Biometric Mismatch | Fingerprints don’t match NADRA records | Visit NADRA for biometric update and wait 24-48 hrs |
| Outdated CNIC Data | CNIC info not synced with BISP system | Update CNIC details at NADRA and inform BISP office |
| Faulty Scanner / Network | Scanner malfunction or poor network | Try different payment center with working scanner |
| Multiple Failed Attempts | Too many retries causing CNIC block | Limit attempts, wait 1-2 days before retrying |
What Is BISP 938 Error Code and Why Does It Appear?
The BISP 938 error code is generated when the system fails to complete biometric verification during payment withdrawal. This mostly happens at payment points where fingerprint scanning is mandatory to authenticate the beneficiary’s identity. Commonly, the error shows up when the fingerprints do not match with NADRA’s records or when the CNIC information is outdated or not properly synced with BISP’s database.
Additionally, network interruptions or faulty scanners at the payment outlets can trigger this error. While it might be alarming to see such a message, it does not mean the payment has been revoked. Instead, it indicates that your identity could not be confirmed at the time of withdrawal, and further verification or updates are required.
Common Reasons Behind the BISP 938 Error Explained
There are several reasons why the BISP 938 error occurs frequently among women beneficiaries, particularly in remote areas. One primary reason is biometric mismatch, where the fingerprints scanned during withdrawal do not match the records held by NADRA. This can happen due to wear and tear on fingerprints from manual labor, or if biometric data has never been properly updated.
Another major cause is outdated CNIC data. If your CNIC details such as address or status have changed and not been updated in NADRA’s system, the synchronization between NADRA and BISP may fail. Additionally, technical problems such as server delays, network congestion, or malfunctioning fingerprint scanners at payment centers can also lead to this error. Lastly, repeated unsuccessful attempts to withdraw the payment can temporarily block the CNIC in the system to prevent fraud.
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How to Fix the BISP 938 Error – Step-by-Step Guide
Step 1: Visit Your Nearest BISP Tehsil Office
- Carry your original CNIC to report the 938 error formally.
- The office staff will verify your status and lodge a complaint if necessary.
Starting with the BISP office ensures your issue is officially recorded. Tehsil offices can communicate with higher authorities for manual verification or system updates to resolve your case.
Step 2: Update Your Biometric Data at NADRA
- Visit a NADRA center for biometric re-verification if fingerprints don’t match.
- Complete face verification as an alternative if fingerprint scans continue failing.
- Wait 24–48 hours for your data to sync with the BISP system.
Biometric re-verification is crucial if your fingerprint data is outdated or inaccurate. After updating your records, the system needs time to reflect the changes, so patience is important.
Step 3: Use a Different Payment Center
- Try withdrawing from another BISP camp, HBL Konnect retailer, or government office.
- Make sure the outlet’s fingerprint scanner is clean and functional before trying.
Sometimes, errors stem from faulty scanners or network issues specific to one payment point. Switching to a different center often resolves the problem immediately.
Step 4: Wait and Avoid Multiple Attempts
- Don’t try more than three times at the same center in a short period.
- If advised, wait 1–2 days before retrying to avoid your CNIC being temporarily blocked.
Repeated failed attempts not only increase frustration but can also trigger system blocks, complicating the withdrawal process further.
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Where to Get Help If BISP 938 Error Persists
If your attempts to fix the error on your own fail, you should contact official support channels to escalate the issue. The BISP helpline (0800-26477) is a valuable resource for receiving guidance and updates about your payment status. They can advise you on further steps or direct you to the nearest complaint desk.
You can also visit your Tehsil Complaint Desk in person to file a formal grievance. BISP staff there can facilitate manual verifications, escalate unresolved cases to higher authorities, or request special approvals for senior citizens or people with persistent errors. Seeking help early can prevent payment delays.
Tips to Avoid BISP 938 Error During Payment Withdrawal
Following these simple best practices will minimize the chances of encountering the 938 error again:
- Gently rub your thumbs or fingers before scanning to improve fingerprint clarity.
- Avoid applying lotions, oils, or creams on your hands before attempting withdrawal.
- Limit withdrawal attempts to a maximum of three tries per session to avoid blocking your CNIC.
- Visit payment centers during non-peak hours, preferably weekdays, to avoid network congestion.
- Always use your registered mobile SIM at the payment outlet for smooth communication.
- Keep your CNIC and personal details updated with NADRA and BISP to ensure seamless verification.
These small steps help improve biometric scanning accuracy and reduce errors at payment outlets.
What to Do If You Still Cannot Withdraw Your ₨13,500 Payment
If after following all instructions the error persists, you should return to your BISP Tehsil Office carrying your NADRA biometric update slip. Request officials to manually verify your record and assist in processing your payment. In some cases, manual approval or re-registration may be necessary to clear the error.
It is important to act quickly because payments not withdrawn within the given time frame can be returned to the system or shifted to the next quarter, causing delays in your financial aid. Staying in regular contact with BISP officials will help ensure your case is resolved promptly.
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Latest Government Measures to Resolve BISP 938 Error Issues
The Government of Pakistan and BISP authorities have acknowledged the rising number of 938 error complaints and have initiated several measures. Dedicated 938 Help Desks have been established in tehsil offices nationwide to handle complaints quickly.
A special technical task force is actively working to fix system glitches and improve data syncing between NADRA and BISP. Manual approvals have been introduced for senior citizens and beneficiaries facing repeated errors. These improvements aim to reduce waiting times and ensure smooth disbursement of payments.
Conclusion
The BISP 938 error is a common biometric verification issue, not a sign of disqualification or loss of payment. By visiting BISP offices, updating biometric data at Nadra, trying alternate payment points, and following proper withdrawal procedures, beneficiaries can overcome this hurdle.
The government is committed to resolving these technical challenges and supporting women to receive their entitled ₨13,500 payments. Patience, persistence, and following the correct steps will guarantee your financial aid without unnecessary delays.
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FAQS
- What is BISP 938 error?
A biometric verification failure that blocks payment withdrawal but does not cancel your aid. - Can I try a different payment center?
Yes, switching outlets with working fingerprint scanners often fixes the issue. - Is biometric update necessary?
Only if fingerprints don’t match or your CNIC data is outdated. - Will I lose my payment if the error continues?
No, but unclaimed payments may be shifted to the next cycle if not withdrawn timely.
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